What’s your return policy?
All returns must be processed within 30 days of receiving the order.
To place a return, or if you are having trouble making a return within the 30 day timeframe, please reach out to firstname.lastname@example.org Order # (LapO#) must be provided to place a return, and you will be refunded in full to your original form of payment. Please note, your original shipping charges are not refunded. Gift cards are final sale.
How long does it take to process a return?
Credit card refunds usually take 5-10 business days to appear on your statement.
What should I do if I receive the wrong product?
If you received a product different from the one that you ordered, sorry about that! Please contact us at email@example.com and we’ll be sure to get you the LapOParis you ordered!
How do gift returns or exchanges work?
If you were gifted La pÖ Paris but it isn't what you had in mind, you can return your items for store credit. Please reach out to firstname.lastname@example.org with the gifter's first and last name, email address, and the products you’d like to return or exchange (the gifter won’t be notified of any changes). Once locating the original order, we'll handle it!
When will my credit card be charged?
Your credit card will be charged as soon as your order is accepted and processed.
Can I remove a saved payment method?
Of course! You can make this change on your Account page. If you need help, email us at email@example.com
What forms of payment do you accept?
We accept Paypal, Visa, Mastercard, American Express, JCB, Discover, and Diners Club credit cards or debit cards. Unfortunately, we cannot accept checks or money orders.
What can I do if my payment is declined?
Oh no! Here are a few things to check if your payment didn’t go through: Check that your card’s billing details (such as the security code and billing address) match what you’ve entered into our system.